Issues with installation, or error messages, may be solved in
of this manual.
CONTACT US: You can obtain
answers to your general or
technical questions regarding installation for FREE by sending mail to:
your email address, your name, your phone number and the best
time you can be reached, along with a DETAILED description of any
problems or questions.
Please include the phone number you used when you ordered. We
first attempt to answer your questions via E-mail, if no
resolution is possible or detailed instructions are required,
someone in our technical support department will call you
within 24 hours (M-F).
If you call technical support, there is a per-incident fee for
phone support beyond the first 30 days. If you have
CheckWriter Basic phone support is not provided.
is available at no charge for the first 30 days on all Single
User and Network Versions of CheckWriter* - Our telephone number
Be sure you have Registered
your CheckWriter Software before contacting support.
If you are inquiring regarding a technical issue with the
software, please be sure you have the most recent Version of the software.
Click Here for Troubleshooting
After 30 days,
and for the life of the release, email and fax support are
available for free.
You can reach our
M-F 9 a.m. to 5 p.m. EST
(617) 249-0850 Fax
*Support by phone not
offered on WebDebit form configuration, custom import files, or CheckWriter Basic.
Telephone support covers all technical issues and does not
include product training time, nor does it include diagnostics
for virus or spyware related issues.