Need To Contact
The fastest way to get
help is to visit:
eMail Address: 1 hour response time
- Mail sent to HELP will be date/time stamped
and you will receive a reply within just one hour during business
hours and 4-6 hours when we are closed. Please be sure to
include your order number, account number or domain name in the
subject line of your messages for fastest response time.
Main Number: 617-859-8998
Fax Number: 617-249-0850
Toll Free: 800-893-6001
Mailing Address please click
Address please click
technical support issues: If
you have an issue considered urgent and our daytime call center is
closed, you can still reach an after hours support representative
Only urgent issues
such as web-site outages that have been confirmed to be on the
server side, or other matters deemed as emergency should be referred
to an on-call representative.
your issue is urgent and you page an on-call representative, you
will be asked for your credit card number and read a disclaimer by
the operator. If your issue is not urgent or not covered under
normal technical support, your card will be billed for the incident,
usually $55. If your issue is considered urgent and falls
under the emergency category, no charges will appear on your card.
To report an emergency or have a representative paged to your phone
number, please call 800-893-6001 after hours and ask for the
representative on call.