Contact Us
Web Hosting Basics
Advanced Features
Scripts & Programming
Support Ticket System
Account Setup
Merchant Services
Log Files
Support Ticket System
Account Info
Contact Info
Support Ticket System
Abuse Policy
Refund Policy
Terms of Service







FREE Subscription
to eTrader™




- Account
- Billing
- Cancellations




























Order Tracking




BBB Online

*Subscribing to eTrader constitutes agreement to the terms of service




Refund Policy
We offer a 30 Money Back Guarantee on almost every product we offer.  Please call customer service (617) 859-8998, in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date.  

Return merchandise with RMA number to:

Refund @
(Print RMA Number Here)
Post Office Box 641
Boston, Massachusetts 02123

Note: Refunds sent with no RMA number, or mailed to the call center on Gainsborough Street will be returned to sender. orders
Call 617-859-8998 and speak with an representative from  If there is a printing error with your order, simply let us know and if the mistake was ours we will express ship you a replacement order at no charge.  There will be a fee to reprint orders inputted directly into the order page by the customer. AVS orders:
All address verification service charges for $1 are non-refundable as the service is provided at the moment the charge takes place.

CheckWriter Software / Check Stock:
CheckWriter comes with a 30 day money back guarantee.  If you purchased CheckWriter and wish to receive a refund on the software, simply call 1-800-893-6001 within 30 days and you will be issued an RMA (Return Merchandise Authorization) Number and instructions on return.  No returned product will be accepted without the RMA number.

Check paper orders,
except when purchased as 100 sheets with the "Best Deal Package," are not refundable at all.  Once paper orders are shipped, no refunds can be issued on returned stock. If your order arrives damaged, simply call 617-859-8998 to file a claim and  your damaged stock will be cheerfully and promptly replaced at no charge. domain names:
Names registered through, and other affiliate sites are NOT refundable under any circumstances.  Names cannot be refunded even due to misspelling if the customer typed in the name. If the name was misspelled during a telephone registration, a tape of the conversation will be requisitioned to determined the actual name ordered by the customer.  Replacement names, if available, will be issued at no charge due to human error on the part of if verifiable.

Hosting Cancellations
Hosting accounts will automatically renew for the term of the original contract unless cancelled in advance.  New accounts can cancel and receive a full refund, excluding setup fees, if cancellation is received within 30 days.  

Renewals will occur monthly, quarterly or annually, depending on the original designation on the account.  Cancellation must be received for renewals 10 days PRIOR to the renewal date.  Once the renewal date has past, cancellation is not possible until the next renewal date. There is no grace period on hosting renewals.

Acceptable cancellation is an eMail from the eMail address listed in your control panel, or a signed and dated fax on company letterhead sent to or faxed to 617-249-0850. No other form of cancellation is acceptable.

Returned Check Policy: Please note, all checks returned unpaid will be assessed a fee, not to exceed $35 per instance.

Terms of Service Agreement
Please review our terms of service agreement, the billing and refund policy applies to all users, customers and affiliate users and customers.









© Copyright 1996-2001, All Rights Reserved