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Hosting Support Procedures

To contact support, please eMail: HELP@yourfavorite.com.

       You must include your DOMAIN NAME in the subject line.
       Please also include all relevant information about 
         your issue.  If you are replying, be sure to reply to 
       HELP and not to an individual.  Also, include all prior 
       correspondence so your history can be easily accessed
       when dealing with a pending ticket.

Response Time:  During Business Hours: 1 hour maximum
Response Time:  Outside of Business Hours: 4-6 hours.

If you have sent an issue and it has taken longer than the
specified time frame, please resend  your issue, or call 
hosting support at 1-877-4-WEBSITE.

Our call center is open M-F 9 a.m. to 7 p.m. Eastern Time.
      We have after hours staff on duty full time, 24 /7.  If 
      there is an emergency,  you can have a support rep. 
      paged.  A credit card number will be required to page 
      the on-call representative, however, you will not be 
      charged for reporting server outages, mail failure due
      to our server malfunction or other emergencies.  Calls
      for training or instruction via page will be billed $20 base.

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