Frequently
Asked Questions (FAQs)
Web Hosting
Related Questions
Domain Name Related Questions
Microsoft
FrontPage Related Questions
What
is virtual Web hosting?
We specialize in virtual Web hosting,
which means that you can find a home for your Web site on our
high performance Web servers and establish your presence on the
Internet with your own unique domain name. This is a very
intelligent and cost effective alternative to hosting your own
web site internally. Our shared hosting environment gives you
the benefits of high performance servers, high bandwidth
connectivity that can seamlessly grow with your needs,
pre-installed software, guaranteed reliability and
around-the-clock support, all at a small fraction of the cost of
doing it yourself.
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Is
my data transfer going to be enough to support my web site ?
Our experience has shown that this will
be more than enough bandwidth for the average Web site.
Depending on the quantity and size of your files, this could
support thousands of hits per month. Note that only a small
percentage of our customers have exceeded our data transfer
threshold. Should your needs grow, however, we have cost
effective plans that are designed to grow with you. For example,
most of our customers begin with our Professional plan. Those
whose sites have become quite popular have either paid
$0.10/MB/mo. for additional data transfer or have upgraded to
our Corporate or Commercial plans, which have much higher data
transfer limits. A very small percentage of our customers with
extremely popular sites have found it cost effective to upgrade
to our Enterprise or High Volume plans which have high enough
data transfer limits to accommodate nearly all of our customers'
needs.
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How
do I transfer files to my Web site ?
Files can be transferred to the Web
server via File Transport Protocol (FTP). If you have a PPP
Internet account and need FTP software, you can download a
program for either the PC or Mac from our site. Internet
providers such as AOL, Compuserve, and Prodigy may have a
built-in FTP interface. An FTP tutorial is available for
first-time users.
Microsoft FrontPage users can 'publish'
their sites to our server and should not use FTP.
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How
long does it take to set up a new account ?
Most accounts are set up and active
within 24 hours! Once an account is set up an activation notice
will be sent you via e-mail including a userID, password, and
FTP hostname. You can begin uploading files to your new web site
immediately thereafter. Domain account users will be given a
temporary URL to access their site via the Web prior to the
completion of either domain registration or transfer.
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Domain
Name Related Questions
Will
I be able to access my domain name with or without the 'www.'?
Yes, you will be able to access the
domain name with or without the 'www.' in front. For example,
you can access the domain name "mydomain.com" by going
to "www.mydomain.com" as well as "mydomain.com".
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Do
you handle domain registration?
Yes. We will contact the InterNIC once
your account is activated to request either a new domain name
registration or a transfer. You do NOT need to submit a
registration or modification template to the InterNIC, as this
will only delay your request.
When an account is activated with a new
domain name, we will automatically send the registration
template to InterNIC. The information sent on the template is
pulled directly from the order form. InterNIC typically
completes the registration within 24 hours, and propagation
typically takes about 72 hours.
Let us know if you do not receive
notification that a domain name has either been registered or
transferred within two weeks. In the meantime, refer all
concerns to register.yourfavorite.com support at HELP@yourfavorite.com.
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What
is a NIC handle?
Every entity registered with InterNIC
has a NIC handle. You can use the same NIC handle as the contact
for several domains. This way, if you make a change to the NIC
handle (i.e., the e-mail address), all domains using that NIC
handle will be updated as well.
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Who
should I contact regarding InterNIC billing?
Questions regarding InterNIC Invoicing
and Payment Procedures should be referred to Registration
Services. You can reach them by calling (617)859-8998 or you may
e-mail them at HELP@yourfavorite.com.
Customers wishing to make payment by
credit card may call either (888)771-3000 or (402)496-9788
(outside the U.S.).
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Can
I transfer an existing domain name?
Yes. Whether you place an order by
telephone or via our online order form, be sure to specify that
you are requesting a transfer and NOT a new
domain. You should keep the service at your present site while
waiting for your domain name to transfer. We will provide you
with a temporary IP address so you can mirror your site on our
server. All e-mail and Web pages will still be accessed from
your current site. When InterNIC receives the template, they
will generate an acknowledgment request (Ack/Nak) and send it to
the current administrative contact of the domain. Once the
administrative contact acknowledges the transfer, InterNIC will
update their records.
It is very important that you use the
same company name and address on the template as that which is
on file at InterNIC. If the company name differs from that which
is on file, InterNIC will treat the transfer as a delete/new and
will not allow the transfer to be completed.
If the contact information for the
domain is no longer current, you will need to prepare a fax on
company letterhead, as follows:
- Include company name, address and
phone number in the header
- Reference the domain name and NIC
tracking number
- Request the domain name modification
in accordance with the NIC number to the new Name Servers
- Have the President or Vice-President
of your company sign the request
- Print the name and title below
signature
- Fax this letter to us, ATTN: DOMREG
department with 'InterNIC' as the subject.
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I
have purchased my domain name from another company. How can I
update the information at InterNIC?
In order to transfer a domain name from
one organization to another, InterNIC requires that the original
owner file a "delete/new" template. This template
consists of two domain registration templates, combined into one
e-mail. The first template deletes the registration of the
original domain name, and the second re-registers the domain
name using the new owner’s information. This request must be
initiated by the original owner, as the owner is the only one
authorized to make such a modification.
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How
long does it take before my domain name is active?
Once the InterNIC announces that your
domain name has been registered (or transferred, if applicable),
it usually takes about 72 hours before it visible to all users
of the Internet. All Internet providers must update their
records (DNS tables) to reflect new site locations. This process
is called propagation.
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What
is the InterNIC fee for domain registration ?
The InterNIC charges $70 to register a
new domain name. This fee covers the first two years, as they
currently bill at a rate of $35 per year. The InterNIC will send
you an invoice via e-mail between three to six weeks after the
domain is registered.
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Microsoft
FrontPage Related Questions
Answers to questions you may have about
using Microsoft's FrontPage on our UNIX Servers.
NOTE:
For specific information on how to use the FrontPage
software, please consult the program's documentation or Microsoft
Technical Support.
FrontPage extensions are CGI programs
that provide the server side implementation of FrontPage.
FrontPage communicates with the extensions via HTTP using a
Remote Procedure Call (RPC). When the server sees the
"POST" request addressed to the FrontPage server
extensions it simply directs the request to the appropriate CGI
program. The extensions implement authoring
(uploading/downloading documents, ToDo lists), administration
(setting end-user, author, and administrator privileges), and
dynamic content (browse-time WebBot components).
Without the FrontPage server extensions you will not be able to
take advantage of the WebBots
that are available through FrontPage. Also, without the
extensions you cannot author and administer your web using the
tools provided as part of the FrontPage Editor/Explorer package.
New Accounts
Check the box on the order form
indicating that you want the FrontPage extensions. New domains
that request the FrontPage extensions when the order is placed
will have the extensions installed within two days of
activation.
Existing Accounts
To have the FrontPage server extensions
installed on your existing site, send an e-mail request to
support with the following information:
- Your domain name
- Your userID
- Your request for FrontPage
extensions.
- Confirmation that you have back-up of
any Web pages currently on the site.
(In most cases it is not necessary to delete files currently
on the site to install the extensions. However, if there are
directories or files with special permissions (.htaccess)
these will have to be removed. You can then re-establish
permissions and password protection via the FrontPage
Explorer.)
On existing sites, the installation will
generally be done within 24 hours.
There is no charge for installing the
server extensions. We will also reinstall corrupted extensions
free of charge*.
*Note: There are certain precautions
that MUST be taken when publishing and maintaining your site
with FrontPage.
There are some issues that potential
FrontPage users should consider:
- Web size
-- This seems to be most critical when a "searchable
event" is present in the web (Search, Discussion Forum
and Table of Contents). The lengthy process of updating the
indices for these functions can lead to the connection
timing-out (HTTP 500 Error or 'Server has timed-out').
- Disk Usage -- You
may create and publish as many child webs as your disk
storage space allows. However, for each child web you
publish, FrontPage duplicates certain information into
indices and hidden files. This adds 'overhead,' increasing
the storage space required for your files. Microsoft's
documentation notes, "FrontPage's optional full-text
search indexes can take up to the same amount of disk space
as your textual content."
- PRECAUTIONS
There are several precautions which need to be taken to
protect the FrontPage extensions on your site if it is
housed on our UNIX servers:
a) Do NOT use the Edit Access or File Manager features found
in your Control Panel to set passwords, limit access, set
file permissions or delete directories or files in a
FrontPage web. This should only be done through the options
in FrontPage Explorer.
b) Do NOT use regular FTP (such as WS_FTP) to upload files
to the server when FrontPage extensions are installed. This
may corrupt the extensions, disabling the interactive
features available with FrontPage.
NOTE: The exception to this is when loading custom scripts
to the cgi-local directory on your site. Instructions for
uploading custom CGI scripts is included in the notice
you will receive when the extensions are installed.
Since FrontPage was created for
developing Web sites in the Windows environment, some features
are only available when the site is hosted on an NT Server.
- Active Server Pages
- ODBC and MSSQL Database connections
(Access, FoxPro)
- ActiveX
- VBScript
- SSL (Secure Socket Layer) Forms
Processing (using the WebBot Save Results component)*
*FrontPage sites hosted on the UNIX
Servers may use SSL by sending output from forms through
cgiemail.
Other
Resources
You may also find answers on many user
issues at Microsoft's
Web site, from newsgroups and, of course, in books on
FrontPage.
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