If you cannot access
your domain:
If you receive the
message "There is no DNS entry for http://www.yourdomain.com",
there are several possible explanations:
1) Try to reach the
site using the IP address. If you are successful, the domain name is
either not active or not yet propagated.
For a NEW domain, it
may take up to a week for the name to be released by InterNIC and
propagated to DNSs (Domain Name Servers) throughout the Internet.
(Foreign domains and transfers take longer).
If it is an older
domain that has previously been reachable, the name may be on hold
with InterNIC. Contact InterNIC directly to determine the reason the
name is on hold.
You can check the
status of your domain name by doing a "whois" at: http://register.yourfavorite.com.
2) If you can reach
the site with the IP address and you know it has been more than 72
hours since the name was released by InterNIC:
-
Clear your browser
cache and try again.
If you are using Netscape Navigator, first select Options |
Network Preferences, then choose the Cache tab. Click on the
buttons "Clear Memory Cache Now" and "Clear Disk
Cache Now" and OK, then click Reload.
For Internet Explorer Select View | Options, then the Navigation
tab and click "Clear History" and OK, then click
Refresh.
Note: Netscape may
require manually clearing the cache. With Windows Explorer find
the Netscape folder (e.g. C:\Program
Files\Netscape\Navigator\Cache - then highlight and delete the
files in the Cache folder - then click on Reload)
-
If you know that
others are able to reach the site with the domain name but you
can't (even after clearing the Cache), contact your local ISP.
They may not have updated their DNS records.
-
If you are still
unable to reach it after all of these steps, email HELP@yourfavorite.com
for assistance. Be sure to describe all the steps you have
already taken.
3) If you are unable
to reach the site with either the domain name OR the IP address you
may be experiencing connectivity problems.
If you are able to
reach ANY sites with your browser, go to:
http://www.yourdomain.com/cgi-bin/secure/trgw-s
Substitute your domain name in the URL or IP address if domain name
is inaccessible.
NOTE: The TracePing
utility is not accessible by NT users. Such users are encouraged to
run and provide standard ping and/or traceroute reports, if able,
when contacting support. If you need to a traceroute from outside
our network and you are not familiar with those provided with
MS-Windows, we suggest using http://www.tracert.com/cgi-bin/trace.pl.
This program will take
20 minutes. After you receive the email from the program send the
results to HELP@yourfavorite.com
so that the support team can track the problem.
If you are unable to
reach this URL, either wait until connectivity is restored and try
again, or contact your local ISP for information on possible network
problems.
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