eTrader constitutes agreement to the terms of service
contact support, please eMail: HELP@yourfavorite.com.
You must put
ACCOUNT NAME in the subject line.
Please also include all relevant
issue. If you are replying, be
sure to reply to
HELP and not to an individual.
Also, include all prior
correspondence so your history can be
when dealing with a pending ticket.
Response Time: During
Business Hours: 1 hour maximum
Response Time: Outside of
Business Hours: 4-6 hours.
If you have sent an issue and it has
taken longer than the
specified time frame, please resend
your issue, or call
support at 1-800-893-6001.
Our call center is open M-F 9 a.m. to
7 p.m. Eastern Time.
after hours staff on duty full time,
24 /7. If
is an emergency, you can have a
A credit card number will be required
on-call representative, however, you
will not be
for reporting server outages, mail
server malfunction or other
training or instruction via page will
be billed $20 base.